Return Policy
Last updated: 5 November 2026
Each Girdharroll order is checked and packed by hand. If something isn't right, we will make it right. Please read this policy before requesting a return.
Eligible returns
You can request a return within 7 days of delivery if the product you received is:
- damaged or broken in transit,
- defective or not working as described, or
- different from what you ordered (wrong item, size or colour).
Damage and missing-item claims must be reported within 48 hours of delivery.
Items that cannot be returned
- Personalised or custom-made products (names, initials, engraved or printed items) unless damaged or defective.
- Food, chocolates, coffee, tea, ghee and other consumables, once delivered.
- Skincare, body care, lip care, perfumes and other personal-care items once opened, for hygiene reasons.
- Candles, incense and items that have been used.
- Products from a custom hamper that has been partially used.
- Gift cards and items bought on final clearance (marked “final sale”).
Condition of returned items
Items must be unused, in their original packaging with tags, and accompanied by all accessories and free gifts that came with them.
Proof required
To process a damage, defect or wrong-item claim, we need a continuous, unedited unboxing video starting from the sealed parcel with the shipping label visible, plus clear photos of the issue. This protects you and helps us claim against the courier.
How to request a return
- Email support@girdharroll.in with the subject “Return – [order number]”.
- Include your order number, the item(s), the reason, and the unboxing video/photos.
- We reply within 1–2 business days. If approved, we arrange a reverse pickup where available, or share the return address for self-shipping (shipping costs reimbursed for approved claims).
- Once the item reaches us and passes inspection (2–3 business days), we issue a replacement, exchange or refund as you prefer, under our Exchange and Refund policies.
Change-of-mind returns
For non-personalised, unused items we may accept change-of-mind returns within 7 days of delivery at our discretion. In such cases the return shipping cost is borne by the customer and the original shipping fee is not refundable.
Order cancellations
You can cancel an order free of charge before it is dispatched by emailing us with your order number. Personalised orders cannot be cancelled once production has started. Orders that have been dispatched cannot be cancelled but may be returned under this policy.
Contact
Girdharroll customer care
Email: support@girdharroll.in
Website: girdharroll.in/contact
Hours: Monday to Saturday, 10:00 am – 7:00 pm IST (excluding national holidays)