Refund Policy
Last updated: 5 November 2026
This policy explains when and how Girdharroll issues refunds.
On this page
When you are eligible for a refund
- You cancel your order before it is dispatched.
- Your return is approved under our Return Policy (damaged, defective or incorrect items) and you prefer a refund to a replacement.
- An item is out of stock or we are unable to fulfil your order.
- A price difference is due to you after an exchange.
- A parcel is lost in transit and confirmed lost by the courier.
Refund amount
- Cancellations before dispatch and orders we cannot fulfil: 100% of the amount paid, including shipping.
- Approved returns for damaged, defective or wrong items: full product value plus any shipping paid.
- Approved change-of-mind returns: product value only; original shipping and return shipping are not refunded.
- Discounts applied at purchase are deducted proportionally from refunds of partial orders.
How refunds are paid
- Prepaid orders (UPI, cards, net banking): refunded to the original payment method.
- Cash on Delivery orders: refunded by bank transfer (NEFT/IMPS) or UPI to an account you nominate. We will ask for these details by email; we never ask for your PIN, OTP or password.
- On request, we can issue store credit instead, valid for 12 months.
Refund timelines
Refunds are initiated within 2 business days of cancellation approval or of the returned item passing inspection. Your bank or payment provider usually credits the amount within 5–7 business days after initiation (UPI is often faster). If you have not received your refund after 10 business days, please contact us with your order number.
Non-refundable items
Personalised items, consumables, opened personal-care products and final-sale items are not refundable unless they arrived damaged, defective or incorrect.
Contact
Girdharroll customer care
Email: support@girdharroll.in
Website: girdharroll.in/contact
Hours: Monday to Saturday, 10:00 am – 7:00 pm IST (excluding national holidays)